Glovo App Reviews

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Good service

Would be cool to see it in Paris

General Admiral President Prime Minister

This is the best app ive used in a very very long time.. Amazing job, also loved the free first order idea..

Amazing!

I just tried this app in Milan as I forgot my friends keys at the hotel. Great and fast... Hope u get to Berlin soon!

It is a time saver

I used it to pick up something one day that I didnt had the time to do it by myself. It was a time saver for me. I highly recomend this app.

super duper time saver

Bad hangover? Glovo. Dont want to leave my apartment? Glovo. I freaking love this ish.

Perfection

Glovo is the new life style, a helper to make your day easier! Reach what you want in time and any place. Thanx glovo

Excellent App

Great interface and even better funcionality.

Love it!

Just used it for the first time, in less then one hour had my package, wish this app was created sooner! The best is they can even pay for things for you, crazy!

Dont use in rush hour

Dont use in rush hour because I waited 90 minutes

Don’t loose your time.

I have tried this three times , none of them worked I had lost a lot of time , it may show u an estimated time for arrival but it will never arrive. Such a shame such a lost of time. Don’t download this.

Great in 3 cities - Buena en 3 ciudades!

Traveled to Sevilla, Granada and Malaga and tried it the three of them. Works wonders! La use en tres ciudades en Andalusía y estoy enamorada! Muy rápida y conveniente.

Não respeitam o cliente

Péssimo, péssimo, péssimo atendimento a clientes. Meu pedido não foi entregue e mesmo assim mandaram o email de entregue c recibo da cobrança. Entrei em contato com o atendimento a clientes e a dor de cabeça maior começou. Não prestam atenção no que o cliente diz e tentam o tempo todo falar que a culpa é do cliente sem analisar o caso. Não adimitem o erro jamais. A pior experiência que tive com uma empresa. Fuja. Existem alternativas melhores.

Ladrones, estafadores

Hace más de 3 meses me cobraron doble en la tarjeta de crédito y luego de decenas de correos, no me han devuelto el dinero. Totalmente inaceptable.

No cumplieron con las expectativas

En otras oportunidades he enviado cosas a clientes y una misma unidad llevaba a 3 puntos distintos y me cobraban la ruta entera. Me comprometí con 4 clientes y me llamaron a decir que tenía que ser de 1 solo punto . Quede MUY MAL con 3 de los clientes Si hubiese tenido la oportunidad de dar cero estrellas a Glovo se las daba. El conductor por otro lado un caballero e hizo su labor perfectamente bien. Pero la compañía no me dio la oportunidad siquiera de iniciar nueva ruta desde el punto to hacia mi 2do cliente y de allí empezar nueva ruta para el tercero y de allí al cuarto. En ese caso me salía más caro pero igual quedaba bien con mis clientes. PÉSIMO SERVICIO

Pésimo servicio

Una app es nada sin su servicio. Me fallaron dos veces seguidas con pedidos, llegaron mucho después del tiempo presupuestado, las notificaciones tampoco se actualizaban y el GPS estaba absolutamente desorientado. Además horrible servicio por un chat dando poca ayuda. Recomiendo no usar la aplicación en Chile. Horrendo servicio.

No USA credit cards

I was excited to use my credit card in Peru, where many places won’t take it. Sadly they will not accept my USA card. Really lame

Mala experiencia

No cumplen con los tiempos de entrega y falto la mitad del pedido el cual fue pagado en su totalidad. Además llegó en malas condiciones.

Muy malo

Una hora y media esperando el pedido. Cuando llegó, la aplicación no había tomado mi pago con tarjeta y tuve que abonar en efectivo, siendo que nunca se me avisó. Me quedo con Pedidos Ya.

Pésimo servicio

Si quieres pasar un mal rato y desestresarte con una persona que no tiene la culpa de esta app, bájatela ! No sirve para nada mas, si es que eso es un uso.

Limite de entregas

O limite de entrega fica a 50 metros da minha casa ,ai n posso fazer encomendas 😭

Súper útil

Lo use dos veces en esta semana y el servicio es impecable

3 horas por una comida?

Tanto les tarda para cocina dos hamburguesas? Hice el pedido 16:27 y la comida no llega de hace más de 3 hora. Me recomendaron el app pero realmente esperaba algo mucho mejor. Muchas gracias por defraudarme tan fácilmente.

Sin respuesta

Van ya 30 minutos desde que hice un pedido y aún no he obtenido una confirmación de entrega. En support, tampoco responden los operadores via chat. Un desastre.

Estou fora dos limites

Pela propaganda eu vejo que o aplicativo é muito bom e ganhei 25 reais de ”cash” para utilizar no aplicativo mas eu só não gostei porque na hora de cadastrar me pede a minha localização e quando coloco minha localização me aparece como “fora dos limites” assim eu não consigo utilizar o aplicativo.

Estafa

Es peor servicio de la historia Me falto un plato de comida no me quisieron resolver el problema Me dijeron en mi cara que no podían resolverme el problema Todo esto en el debut del servicio Es decir no se lo recomiendo a nadie y @apple AppStore no debería permitir que esta aplicación compañía continúe robando a los usuarios un desastre por favor no lo usen no le deseo a nadie el servicio de esta gente

Cuidado com os cupons promocionais!

Não confiem nas promoções, indicações de amigos, cupons! Não funcionou! Eles têm várias regras que não ficam tão claras!

Nefasto servicio

Nada que agregar solo que nefasto! Los denunciaría

Si tienen hambre y esperar comer .... cocinen

En resumida cuenta Pedi algo de comer y a las 3 horas me dijeron que perdón por la demora que si quería esperar 40 minutos más o cancelaban el pedido Entonces quede con hambre

All orders cancelled in Madrid just now

You can order for tomorrow ? What ?????

Game changer in Lisboa

Friendly and efficient service, the app works great, and is a huge improvement over the other delivery options in Lisbon. I use it for delivering meals when I'm too busy to cook, or have big bags of dog food delivered when it's too far and heavy to carry them on foot.

Excelente servicio

Estoy encantada con Glovo

Malos tiempos de espera y servicio al cliente

Pedi carls jr, decia que tardaria de 30-45min, luego de 1 hora decia que faltaban 25 minutos, luego 32, el pedido nunca llego. No vale la pena

Increíble aplicación!!!

Muy conforme con el servicio brindado realmente les agradezco... lo que si me gustaría que se pueda ver el historial de direcciones como para repetir fácilmente un pedido. Gracias

EXCELENTE

Para aquellas personas que no contamos con un servicio de mensajería permanente, glovo nos hace la vida mas sencilla. Lo recomiendo, confiable y a tiempo. En hora buena llega esta app.

Impossible to contact

The “Contact Us” feature doesn’t work on the app or the mobile site.

Fraud! I didn’t get the deliver that I paid for

The deliver guy even came to my neighborhood, made a fake signature and Glovo charged me. I contacted the support and nothing was done. Don’t trust this service!

Too many onions

Wayy too many onions. Like wayyyy tooo many. It was way too many

Vale a pena!

Venho usando há meses e nunca tive um problema que fosse. 😀

Bad service.

Just erased the app. Order food; I got it 1 hour and thirty minutes late. When I called the person doing the delivery he told me that he restaurant was late, but I got the food cold. Late and lies.

Mi direccion esta fuera de rango.

Vivo en libertador 774 y ya habia pedido antes. Ahora me aparece q esta fuera del rango y si aparece liberador 750, q se puede hacer? Agradezco la colaboracion porq en realidad es muy buena la aplicacion y la he recomendado mucho.

Order canceled with no reason

I decide to order and trust in Glovo Argentina for my groceries o ordered about 40 products and I got a message saying ONLY your ordered in canceled I don’t know why they offer Thai service then if in the end it won’t work. I guess it work for delivery of food or small things. Not really happy at all

Ok. Could be better.

I have used Glovo about 5 times in Spain. The app itself works great. The delivery time for take out is usually a minimum of 1hour, even if it says it will take less on the app. I had a driver drive past my house 5 times before I had to run outside and wave him down, and several times the order was wrong or missing something. One time a driver canceled after I already waited 45 mins for the order. However, their customer service is really good. I emailed them to let them know about the issues and they were super quick to respond and gave me a refund.

Ask a Uber

Terrible experience ! I ordered a meal that was terrible ! I called the restaurant and they told me that they could replace my order but I need to tell Glovo. I tried in their "assistance" but it was impossible to have a efetive return. Glovo NEVER more !!!! Uber is SO MUCH easier and the food arrive warm and fast

Muy buena Aplicacion pero Mejorable

Sugiero informen horarios de entrega aproximados al hacer los pedidos

Produtos caros

O preço do remedio foi quase 2x mais caro ! Achei que ganhavam somente a taxa de entrega, mas claramente tem acordos de preço com as lojas. O serviço de entrega foi bom e rápido, mas não vale a pena. Realmente uma pena !!

Argentina.

Lleguen a provincia, ratas.

So far, really good

Order 2 times, good value, reasonable time, very responsive

Beware of hidden charges

I decided I'll give a try to this service today and ordered a sandwich for lunch from a restaurant I know. For some reason the sandwich was wrapped very tight with a plastic bag that rendered it into a complete mush by the time it arrived. After complaining to customer service i realized i had been charged almost 20% more than what I accepted to pay when ordering the food. Customer service only offered me to credit my account with the extra charge for my next order while they should had refunded my credit card. Borderline illegal if you ask me, glovo never again.

Horrible experience

Restaurant (Veggie Pizza, Miraflores, Perú) cancelled 5 mins after they called to say they were downstairs. Doorman said they arrived but when he called they said they didn’t have our order (despite receiving a confirmation email). Really hangry at this point.

Apple Pay

En España ya varios bancos, Ticket Restaurant y próximamente Sodexo soportan o soportarán Apple Pay. Sería genial que existiese la posibilidad de pagar a través Apple Pay, para así cambiar de tarjeta más fácilmente dependiendo de la ocasión.

Me llegó todo en orden y a tiempo

Recomendada

Stole

Stole my money

Atendimento

Péssimo! Demorou 40min para começarem a preparar meu pedido e era só um Ramen! Tive que ligar para o motorista para saber em que ponto estava o prato para receber a novidade de que ainda faltaria algum tempo para ficar pronto! Isso sem levar em consideração a demora para chegar ao endereço determinado! Com certeza perderá muitos pontos com o aumento da competição! Uma pena porque se o serviço fosse efetivo claramente teria muitos diferenciais.

Toledo

Aunque la capital de con es pequeña, nos gustaría que estuvieses aquí... toledo capital.

Rápido servicio

Excelente y rápido el servicio!! Muy contenta

Pesimo servicio al cliente

Al realizar un pedido al mcdonalds, que se encuentra situado a 20 minutos caminando desde mi ubicacion, este tardo mas de una hora, pudiendo visualizar que el mensajero se encontro parado 20 minutos despues de haber recogido el pedido, luego se reasigna de mensajero el pedido justo cuando lo llamo , al llegar el pedido , llega otra persona diferente al que aparecia en la aplicacion, asi entregandome una bolsa semi abierta, y despidiendose con agilidad, cuando abro la bolsa encuentro servilletas sucias y faltante de varios de los articulos pedidos, al llamar a servicio al cliente y explicar mi situacion , al asesor le hace gracia mi caso y se rie, asi solo diciendome que me puede reenbolsar unicamente lo que faltaba , que es esto? Te obligan a compartir el glovo con el mensajero , pasa algo asi y les hace gracia... es un pesimo servicio , donde los mensajeros pueden hacer lo que quieran y no hay consecuencias , y ante las soluciones que te brindan deberia darles verguenza!

Total disaster

I waited two hours for an order, unable to get in touch with the courier. I called the restaurant, who told me that my food had been ready for well over an hour and that they were going to close. When I called the Glovo support number, while they were very friendly, they told me that they couldn't fill the order because the courier had apparently turned off his phone and just given up. I raced to the restaurant at midnight to pick up the food because I'm a regular there and was incredibly embarrassed by the trouble caused to them. What sort of a delivery app gives you no estimate of when the delivery will arrive, and doesn't offer contact options in-app other than calling the delivery guy? The only other option is sending an email. First time and last time I'm trying this.

Insuperable

This app, as well as the company's customer service, is as good as it gets.

Glovo app

Great app, great service!

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